Modification history
| Release | Comments |
|---|---|
Release 2 | Release 2 Supersedes and is equivalent to Release 1, minor correction to metadata and unit code. |
Qualification description
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry requirements
There are no entry requirements for this qualification.
Packaging rules
15 units must be completed:
- 6 core units
- 9 elective units, consisting of:
- 1 unit from Group A
- 6 units from Group B
- 2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
| Core units | |
|---|---|
SITHIND006 | Source and use information on the hospitality industry |
SITHIND008 | Work effectively in hospitality service |
SITXCCS014 | Provide service to customers |
SITXCOM007 | Show social and cultural sensitivity |
SITXHRM007 | Coach others in job skills |
SITXWHS005 | Participate in safe work practices |
| Elective units | |
| Group A - Hygiene | |
SITHIND005 | Use hygienic practices for hospitality service |
SITXFSA005 | Use hygienic practices for food safety |
| Group B - Hospitality | |
| Accommodation services - front office, housekeeping and portering | |
CPPCLO3100 | Maintain cleaning storage areas |
CPPCLO3101 | Clean carpeted floors |
CPPCLO3102 | Clean hard floors |
CPPCLO3103 | Clean and maintain amenities |
CPPCLO3105 | Clean glass surfaces |
CPPCLO3108 | Clean window coverings |
CPPCLO3111 | Clean rooms, furniture and fittings |
CPPCLO3112 | Clean walls, ceilings and fittings |
SITHACS009 | Clean premises and equipment |
SITHACS010 | Provide housekeeping services to guests |
SITHACS011 | Prepare rooms for guests |
SITHACS012 | Launder linen and guest clothes |
SITHACS013 | Provide porter services |
SITHACS014 | Provide valet services |
SITHACS015 | Conduct night audit |
SITHACS016 | Provide accommodation reception services |
SITXCCS017 | Use a computerised booking system |
| Client and customer service, and sales | |
SIRXCEG008 | Manage disrespectful, aggressive or abusive customers |
SIRXPDK001 | Advise on products and services |
SIRXSLS001 | Sell to the retail customer |
SITXCCS010 | Provide visitor information |
SITXCCS012 | Provide lost and found services |
SITXCCS013 | Provide club reception services |
| Commercial cookery and catering, and kitchen operations | |
SITHCCC024* | Prepare and present simple dishes |
SITHCCC025* | Prepare and present sandwiches |
SITHCCC026* | Package prepared foodstuffs |
SITHCCC028* | Prepare appetisers and salads |
SITHKOP009* | Clean kitchen premises and equipment |
| Food and beverage | |
SITHFAB021 | Provide responsible service of alcohol |
SITHFAB022* | Clean and tidy bar areas |
SITHFAB023* | Operate a bar |
SITHFAB024* | Prepare and serve non-alcoholic beverages |
SITHFAB025* | Prepare and serve espresso coffee |
SITHFAB026* | Provide room service |
SITHFAB027* | Serve food and beverage |
SITHFAB028 | Operate and monitor cellar systems |
SITHFAB029* | Conduct a product tasting for alcoholic beverages |
SITHFAB030* | Prepare and serve cocktails |
SITHFAB031* | Provide advice on beers, spirits and liqueurs |
SITHFAB032* | Provide advice on Australian wines |
SITHFAB033* | Provide advice on imported wines |
SITHFAB034* | Provide table service of food and beverage |
SITHFAB035* | Provide silver service |
SITHFAB036 | Provide advice on food |
SITHFAB037* | Provide advice on food and beverage matching |
| Food safety | |
SITXFSA006 | Participate in safe food handling practices |
SITXFSA007* | Transport and store food |
| Gaming | |
SITHGAM022 | Provide responsible gambling services |
SITHGAM023* | Attend gaming machines |
SITHGAM024* | Operate a TAB outlet |
SITHGAM025* | Conduct Keno games |
SITHGAM026* | Analyse and report on gaming machine data |
SITHGAM027* | Deal Baccarat games |
SITHGAM028* | Conduct Big Wheel games |
SITHGAM029* | Deal Blackjack games |
SITHGAM030* | Deal Poker games |
SITHGAM031* | Deal Pontoon games |
SITHGAM032* | Conduct Rapid Roulette games |
SITHGAM033* | Conduct Roulette games |
SITHGAM034* | Attend casino gaming machines |
SITHGAM035* | Deal Caribbean Stud games |
SITHGAM036* | Deal Casino War games |
SITHGAM037* | Deal Mississippi Stud games |
SITHGAM038* | Conduct Rapid Baccarat games |
SITHGAM039* | Conduct Rapid Big Wheel games |
SITHGAM040* | Deal Three Card Poker games |
| Group C – General electives | |
| Administration | |
TLIE0009 | Carry out basic workplace calculations |
| Communication and teamwork | |
BSBCMM211 | Apply communication skills |
SITXCOM006 | Source and present information |
SITXCOM009 | Address protocol requirements |
| Computer operations and ict management | |
BSBTEC201 | Use business software applications |
BSBTEC301 | Design and produce business documents |
BSBTEC302 | Design and produce spreadsheets |
| E-business | |
SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms |
SIRXOSM003* | Use social media and online tools |
| Environmental sustainability | |
BSBSUS211 | Participate in sustainable work practices |
| Finance | |
BSBFIN302 | Maintain financial records |
SITXFIN007 | Process financial transactions |
| First aid | |
HLTAID011 | Provide First Aid |
| Inventory | |
SITXINV006* | Receive, store and maintain stock |
SITXINV007 | Purchase goods |
| Languages other than english | |
SITXLAN007 | Conduct basic oral communication in a language other than English |
SITXLAN008 | Conduct oral communication in a language other than English |
| Security | |
CPPSEC2110 | Monitor and control individual and crowd behaviour to maintain security |
| Work health and safety | |
SITXWHS006 | Identify hazards, assess and control safety risks |
