Modification history
| Release | Comments |
|---|---|
| Release 4 | Minor change to update superseded elective units of competency. |
| Release 3 | Supersedes and is equivalent to |
| Release 2 | This version was released in CHC Community Services Training Package release 3.0. Units updated Equivalent outcome |
| Release 1 | This qualification was first released in CHC Community Services Release 2.0. |
Qualification description
This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery.
Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
Licensing/regulatory information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry requirements
This qualification has no entry requirements.
Packaging rules
Total number of units = 18
- 15 core units
- 3 elective units, consisting of:
- at least 2 units from the electives listed below
- up to 1 unit from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome
All electives chosen must contribute to a valid, industry-supported vocational outcome.
Core units
| Facilitate the interests and rights of clients | |
| Facilitate the empowerment of older people | |
| Coordinate services for older people | |
| Implement interventions with older people at risk | |
| Provide support to people living with dementia | |
| Facilitate individual service planning and delivery | |
| Meet personal support needs | |
| Support independence and wellbeing | |
| Support relationships with carers and families | |
| Work with diverse people | |
| Manage legal and ethical compliance | |
| Deliver care services using a palliative approach | |
| Develop and maintain networks and collaborative partnerships | |
| Recognise healthy body systems | |
| Follow safe work practices for direct client care |
Electives units
| Implement falls prevention strategies* | |
| Provide food services | |
| Work in an alcohol and other drugs context | |
| Address the needs of people with chronic disease | |
| Develop and implement service programs | |
| Maintain a high standard of service | |
| Provide loss and grief support | |
| Provide suicide bereavement support | |
| Recognise and respond to crisis situations | |
| Identify and report abuse | |
| Facilitate independent travel | |
| Transport individuals | |
| Facilitate the empowerment of people receiving support | |
| Use communication to build relationships | |
| Develop and use strategies for communication with augmentative and alternative communication systems | |
| Facilitate community participation and social inclusion | |
| Facilitate ongoing skills development using a person-centred approach | |
| Provide person-centred services to people with disability with complex needs | |
| Promote Aboriginal and/or Torres Strait Islander cultural safety | |
| Manage and promote diversity | |
| Plan health promotion and community intervention | |
| Coordinate and monitor home-based support | |
| Meet statutory and organisation information requirements | |
| Respond to client language, literacy and numeracy needs | |
| Develop, implement and review quality framework | |
| Manage partnership agreements with services providers | |
| Coordinate client directed services | |
| Work with people with mental health issues | |
| Contribute to planning and implementation of care services using a palliative approach* | |
| Plan for the provision of pastoral and spiritual care | |
| Provide pastoral and spiritual care | |
| Work with forced migrants | |
| Work with people experiencing or at risk of homelessness | |
| Confirm physical health status | |
| Provide support in dysphagia management | |
| Assist in the development of meals and menus to meet dietary and cultural requirements | |
| Assist with the monitoring and modification of meals and menus according to individualised plans | |
| Assist with screening and management of nutritional risk | |
| Provide first aid | |
| Provide advanced first aid | |
| Follow basic food safety practices | |
| Assist clients with medication | |
| Administer and monitor medications | |
| Inform and support patients and groups about oral health | |
| Apply and use basic oral health products | |
| Provide or assist with oral hygiene | |
| Use basic oral health screening tools | |
| Apply fluoride varnish | |
| Maintain work health and safety | |
| Manage work health and safety | |
| Manage budgets and financial plans | |
| Maintain business resources | |
| Process and maintain workplace information | |
| Lead effective workplace relationships | |
| Demonstrate leadership in the workplace | |
| Implement continuous improvement | |
| Use business software applications | |
| Facilitate workplace-based learning | |
| Mentor in the workplace |
*Units listed with an asterisk have prerequisite units of competency.
